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Purchases will be shipped via Canada Post from either our Vancouver or Toronto distribution center. You can expect your purchase to arrive within 3-14 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-3 business days.
We are now able to ship to APO / FPO / DPO locations. We only ship with CANADA POST Ground Service, which we normally state takes between 5 – 9 business days. However, due to the fact that the package is leaving the continent, it may take significantly longer than estimated. No tracking number will be provided, as it must cross the Canada-US border and change hands between the two countries’ postal services.
As we ship with Canada Post/UPS, which does not have access to Postal Boxes, we are unable to deliver to any PO Box address in the Canada and United States.
Purity & Natural strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States, Canada or abroad. Purity & Natural is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.
Gift cards are sent separately from other items.
Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Purity & Natural does not back order.
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.855.802.5196 and quote your order number.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.
What shipping method do you use?
The majority of our packages are shipped by Canada Post or UPS. However, some packages may be delivered by an alternative carrier. For more information, please call Customer Care on 1.855.802.5196.
Do I have to sign for delivery?
You will not have to sign for delivery unless you tick the ‘Signature Required’ box in the checkout. However, by not ticking that box you are acknowledging that neither Canada Post/UPS nor Purity & Natural are responsible for replacing the product in the event that your order is damaged or missing.
What do I do if I have special delivery instructions?
Unfortunately, Canada Post and UPS does not accept special delivery instructions for orders placed through Purity & Natural at this time.
Can I return my product if it arrives melted, or melts while I’ve stored it?
Products labeled with our Melt Warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into a liquid. Purity & Natural is not responsible if the warned items arrive melted, and in most cases, you should be able to pop the products into the fridge and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them on the radiator or in direct sunlight they’re going to turn into liquid too, so please keep them someplace cool.